Keep Up your Better Business Bureau Grades!

With the latest news of the Uber app getting a failing grade from the BBB (Better Business Bureau) due to service complaints, small and large businesses alike need to rethink how they conduct business for their consumers. In a service oriented industry, communication is key.

FOR IMMEDIATE RELEASE:

With the latest news of the Uber app getting a failing grade from the BBB (Better Business Bureau) due to service complaints, small and large businesses alike need to rethink how they conduct business for their consumers. In a service oriented industry, communication is key.

According to the article in the Huffington Post: “Some consumers claim that they were told the final cost of the transportation service the company provided (through Uber Technologies’ phone app, the driver, and the consumer’s receipt), only to be subsequently charged a substantially larger amount,” the Better Business Bureau said.[1]

Read More…